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Technical Support
Log In and Password Security
Every subscriber is assigned a unique
user ID and password. As
with most password-protected subscription sites, the user agrees to have one subscription
per person. It is your responsibility to protect your user ID and password.
Again, protection of
user ID and password information is the sole responsibility of the
subscriber. User subscription licenses are not intended to be shared
licenses.
For security
purposes, SurveyNavigator™ will automatically log off after 20 minutes
of inactivity. If access is denied, this
could be the result of one of the following:
-
You mistyped your
user ID or password, or did not enter your login information using the
proper format of characters as received. Passwords are case sensitive.
-
Another person is logged onto the site using your
user ID and
password.
-
Your subscription payment is past due. Contact billing.
-
Your subscription has expired.
Subscribe
again.
If you believe that your subscription
user ID and password has been compromised,
please send an email to technicalsupport@watersconsulting.com.
If you have forgotten your
user ID and/or password click here to recover
your login information.
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When a City Does Not Appear in the
Results
If a city does not appear in the results, possible reasons include
the following:
-
You unselected the city by mistake.
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No information was provided by the city.
-
There was a selection criteria mismatch (for example, the city is not in a
population size you specified).
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Copying/Pasting
Results to a Spreadsheet or Word
Processing Program
To copy results into a worksheet or document,
select (highlight) the information you want to copy, click the "Edit" menu, and
then click "Copy". Open the program that you want to paste the information to
(for example, Excel) and click "Paste".
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Printing
You can print results
by choosing the Print
option from the File menu of your web browser.
You may need to change the page orientation to Landscape to
avoid cutting off information. You can do this by choosing the Print option from the File
menu of your web browser, clicking the Properties button, and selecting Landscape
orientation.
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Lost Connection or No
Response
Losing a connection can happen for a number of hardware or software
reasons. SurveyNavigator™ was designed for maximum efficiency and information downloads within
seconds. If your connection continues to be interrupted, you should contact your system administrator.
For security reasons,
if you have logged in but have not had activity for 20 minutes, you
will encounter the log-in page again when attempting to use the salaries or benefits
pages. If this occurs, simply re-enter your User ID and Password and continue using the
site as before.
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Salaries & Compensation Support
Determining a Good Job
Match
You can determine the job match by reviewing the job summary for any
position. To review job summaries, select one or more job titles on the Salaries page and click the Display Job Summaries button.
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Choosing Benchmark Jobs for
Comparison
To gain a good representation of your city's status in the market,
we suggest that you survey at least 30% of all job titles when developing a salary
structure. We also encourage you to include job titles that have a large number of
incumbents such as "Clerk" in addition to difficult-to-place positions such as
"Information Technology Director." Make sure to use the same benchmark jobs each
year for true comparison purposes.
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Choosing Benchmark Cities
for Comparison
The most appropriate cities for comparison are those that are truly
viewed as "competition". Some questions to consider are the following:
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Are their characteristics
similar to ours, such as tax base,
population, and number of employees?
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Are they near us geographically?
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Are we likely to lose employees to them?
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Can I justify why I chose these cities in my survey database?
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Does my city have certain requirements for benchmark cities? If so,
have I followed these guidelines?
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Converting Salaries
To convert salaries, use the following formulas:
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Annual to monthly =
Annual salary divided by 12
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Annual to hourly =
Annual salary divided by 2080
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Monthly to annual = Monthly salary multiplied by 12
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Monthly to hourly = Monthly salary divided by 173.35
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Hourly to monthly = Hourly salary multiplied by 173.35
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Hourly to annual = Hourly salary multiplied by 2080
These conversion formulas are based on the standard number of
working hours within a calendar year (2080 hours).
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Aging the Salary Data
Compensation programs designed for future
implementation depend on the ability to project previously collected data meaningfully.
Aging is a method available for ensuring the timeliness of information used, by adjusting
for the time between data collection and date of data use. By applying market trend analysis, one
can determine the average percent movement of salaries during a specific period. This
enables defining the percentage that salaries are expected to move each month, which
can then be used to age data to a specific time.
The Effective Date that you enter determines the aging factor used
to calculate the Aged Average displayed at the end of the results table. The displayed
Minimum, Maximum, and Average data are Un-aged. Only the Aged Average has been forecasted
using the entered Effective Date.
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About the Data
Salary and Benefit information is updated
regularly as new data is received by the online entry system. Participating cities
receive a formal annual request to review their data and provide updates
after the start of each new calendar year.
Due to regular data
updates on this web site site, users may occasionally notice that data for a job title
acquired one day may differ from data acquired on another day. This is
most likely due to our database having updated between the days of data
retrieval. Other possible factors might be that the user inadvertently
specified a different "effective date" or entered a different "salary amount" for comparison.
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